How You Handle Mistakes Can Actually Help Build Brand Loyalty
Owning up to errors — and promptly fixing them — shows clients and customers what you’re worth.
Join C-Suite host Jason Forrest as he interviews Cheyenne Construction CEO Bob McCarthy, who has been quoted as saying, “Every company makes mistakes; it’s how you handle those mistakes that determines whether you will be successful.” McCarthy started his first company with $3,000; today Cheyenne is worth over $40 million. On this C-Suite episode, McCarthy shares a few of the mistakes he made and how he handled them with such integrity that the missteps actually built more loyalty among his clients.
Published at Wed, 13 Dec 2017 21:30:00 +0000
